Credentials, devices and concurrent logins

Prerequisites and authority

Use the official organization interface. Customer procedures need account ownership; provider configuration and manual grants need authorized operator access.

Credentials and connected devices

Website credentials authenticate your application account. Hotspot credentials authenticate internet access on the managed network. Initial hotspot allocation may use a phone number, but administrator contact-number changes preserve the actual persisted hotspot username/password. Consult the displayed credentials; do not derive them from the current phone number.

Use the account/profile page or official credential-delivery route to obtain hotspot details. Keep them private. A website password reset should not be described as a hotspot password reset unless that behavior is verified.

Device changes are intended to be unlimited. A plan's concurrency allowance limits simultaneous connections, not every device you have ever used. Inspect active connections before assuming a new device needs another plan.

Use the supported device management workflow to view, register/approve where required, rename, remove or block devices. MAC randomization can cause a device to appear under a different identity; investigate that before deleting records.

Blocking a device rejects new admissions and requests disconnection of its sessions across managed routers without disconnecting other devices. An unreachable router can delay disconnection; inspect failures and verify reconciliation when connectivity returns. Removing and blocking a device are different actions. Unblocking permits a later admission but does not automatically reconnect the device.

At capacity, new admissions are rejected; established connections are preserved. Customer-wide live sessions and unexpired pending reservations count across managed routers. Device registration/history is unlimited and is not the concurrency allowance. Physical RouterOS and production MySQL concurrency acceptance remain pending.

Application sessions and router sessions are separate. Use the right logout/disconnect action and verify the intended connection ended.

Related guides

Related guides: Purchase a plan and understand activation, Telegram customer onboarding and commands, Website registration account linking and recovery, Payment succeeded but internet did not activate.