Manage subscriptions, devices and active sessions

Prerequisites and authority

Use an individual staff account with the action permission and required organization module/license. Viewing a menu does not establish permission to mutate records.

Manage entitlements and connections

Subscriptions, devices, customer application sessions and router internet sessions represent different records. A website logout does not by itself establish that a hotspot connection ended.

1. Open the customer and review active and queued subscriptions.
2. Confirm plan, validity, quota and activation order.
3. Use supported assignment or subscription controls for the intended change.
4. Inspect provisioning outcome and router access.
5. Review devices and active connections separately.

Ordinary purchases queue behind an active subscription, with duration beginning at activation. Administrator grants/imports may specify explicit dates. The inspected service preserves explicit dates during activation; the interface and business policy for those grants must be reconciled rather than concealed in the customer renewal guide.

Blocking a device denies new admissions and requests disconnection of that device's sessions across managed routers; it does not disconnect the customer's other devices. If a router cannot be reached, disconnection cannot be guaranteed immediately: retain the failure/pending evidence and verify reconciliation when connectivity returns. Removing a device, revoking a website session and disconnecting a router session are different operations. Unblocking permits future admission; it does not itself create a new router session.

For a concurrency complaint, inspect sessions across all applicable routers. A per-router view can miss a customer's second connection elsewhere. Keep unlimited device replacement distinct from the simultaneous-connection limit.

Verify every change with a customer test where appropriate. Do not repair an entitlement by manually editing its status in SQL. Use Purchase a plan and understand activation/04/05 and Device blocking and global session limit issues for detailed workflows.

Related guides

Related guides: Staff accounts, roles and permissions, Administrative session and audit investigation, System operations and task controls, Roles and permission matrix.